Qart is an e-commerce software that enables small and medium businesses to set up online stores, manage inventory, and process payments with ease.
Many SMEs struggle with managing both the storefront and backend. The challenge was to design a streamlined platform that felt powerful but not overwhelming, while also being flexible enough to handle diverse product categories.
Process:
Conducted stakeholder workshops to define business goals.
Mapped end-to-end merchant journey (from setup → product upload → order fulfillment).
Created modular design components for storefront customization.
Designed dashboard UI that surfaces key insights (orders, sales, low stock alerts).
Ran usability tests with business owners to refine flows.
Solution:
Simple setup wizard to onboard new merchants in minutes.
Product management system with bulk upload and smart categorization.
Integrated payments and analytics dashboard to track sales performance.
Customizable storefront templates that adapt to brand identity.
Impact:
Beta merchants reported saving 2+ hours per day in store management. Businesses loved the real-time analytics dashboard that made decision-making faster and clearer.
